Customer Support Terms and Conditions

Support Channels:

Our customer support team is available through designated channels including email, phone, and whatsapp chat during regular business hours (specified as per the Contact Us page).

Response Time:

We strive to respond to customer inquiries with a definite solution within 24 hours during weekdays and 48 hours over weekends and public holidays. You also have the option to Book a Call based on our availability Calendar. Please note, we would get in touch with you before your Booked Call in case if there is any change of schedule required for your Booked Call. Your Call would be rescheduled and you would need not pay again for it if you have not had the advice session completed by then.

Technical Assistance:

Our customer support team is available for general and custom advice based on your individual situation. Please note if your conditions after availing our advice changes then the value or the impact of our advice cannot be the same and/or gauranteed.

Order Inquiries:

For order-related inquiries, please provide your Email ID and relevant details for which you need advice and we would get in touch with you.

Returns and Refunds:

Refer to our Returns and Refunds policy for information on the refunds process.

Privacy and Confidentiality:

All customer information is handled with the utmost confidentiality. Refer to our Privacy Policy for details on how we manage and protect customer data.

Feedback and Complaints:

We welcome your feedback. If you have concerns or complaints, please contact us through the provided channels, and we will address them promptly and professionally.

Changes to Terms:

We reserve the right to update these Customer Support Terms and Conditions. Any changes will be communicated through our website.

Contact Information:

Book a Call as per our Calendar.

By contacting our customer support team, you agree to abide by these terms and conditions. For further details, please review our full Terms of Service.